Thank you for your patience as we've worked to bring back the indexing system to full capacity since moving to our new data center. We've watched the indexing program closely over the last couple of weeks and made necessary adjustments. We now feel confident that it can handle all of the amazing work being done by the thousands of volunteers currently indexing and the thousands that may join us soon.
Over the next few weeks, we will continue to fine tune the system. We may occasionally take the system offline at 11:00 pm (MDT, GMT-6) to do this maintenance. We will try to give you as much notice as possible of when this may happen.
For those who are still seeing error messages, please see if one of the following solutions addresses your situation. If you have batches that you cannot open, return them and give them to other indexers, or allow them to expire. Feel free to download new batches at any time. If you cannot open the indexing program or download new batches, please uninstall the program and go tohttp://indexing.familysearch.org to download and install it once again.
We hope that you have seen the recent improvements and now feel confident telling others about the indexing program. Please share your love of indexing and encourage more people to join this initiative.
Together we can make the world's records searchable online for free! A record indexed is a record found.
For questions or concerns, or to report issues that have not been resolve, please contact FamilySearch support.
Sincerely,
FamilySearch
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